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Emergency Contact

Re-Opening of Consular Agency in Cusco

The Consular Agency in Cusco will be reopened on Monday, September 14, 2015, for emergency services only.  A Consular Agent will again be resident in Cusco to assist U.S. citizens in crisis; however, passport applications and other more routine documentary services will not be available in Cusco before December 2015.

The Consular Agent will provide emergency assistance in the event of a U.S. citizen death, severe injury/illness, arrest, or other emergent situations requiring immediate response.  Until December 2015, other services must be coordinated through the American Citizen Services Unit in Lima.  Please see the U.S. Embassy website for detailed information on the replacement of lost/stolen passports or other services, including all required forms and fees.

To schedule appointments or make direct inquiries in Cusco, we encourage you to contact the Consular Agency by email at

Emergency Contact Information

U.S. Embassy Lima - Emergency Contact Information

American Citizen Services is open Monday through Friday, from 8:00 a.m. to 5:00 p.m., excluding U.S. and Peruvian holidays.


If you have lost your U.S. passport or have had it stolen, please find detailed information on our Lost or Stolen Passports page.

For other emergencies involving an American citizen in Peru, you can reach us during normal business hours and after hours, seven days a week, via the main Embassy telephone number:

  • If dialing from Peru: (01) 618-2000
  • If dialing from the United States: [011] +51 1 618-2000

Routine services such as passport application/renewal, reports of birth abroad, federal benefits applications/claims, and notarial services are not considered emergencies, and are processed during regular business hours.  Please also note that these numbers are not for visa inquiries.


Non-emergency services are performed on an appointment basis.  For specific information about non-emergency services and how to schedule an appointment, please click on the appropriate link below: 


The American Citizen Services Unit of U.S. Embassy Lima does not process visa cases and is not authorized to respond to visa-related inquiries.  Please note that U.S. citizenship does not entitle a U.S. citizen to demand visas to the United States for family, loved ones, or friends.  All visa-related inquiries should be directed to the Visa Unit

Contact Information

U.S. Embassy - Lima

U.S. Consular Agent – Cusco

Avenida Encalada, Cuadra 17
Monterrico - Surco, Lima, Peru

Avenida Pardo 845
Cusco, Peru

Phone: [011] +51 1 618-2000
Fax: [011] +51 1 618-2724

Phone: [011] +51 84 231-474
Mobile: [011] +51 984-621-369
Fax: [011] +51 84 245-102


SCAM - Arrested in Peru

  • If you have been contacted to send money to a loved one in Peru, please see the link below first!  Criminals commonly attempt to scam money from travelers' family members by posing as the traveler and claiming to be in trouble.  To learn more about this scam, please see the Department of State Fraud Warning.