How to Contact Us
U.S. Citizen Services Contact Information
American Citizen Services Appointments
The U.S. Embassy is open for services Monday through Friday, 8:00 a.m. to 11:30 a.m., except U.S. and Peruvian holidays and the last Wednesday of every month.
In order to provide more effective customer service, we ask that you make an appointment before your visit. Our system allows you to plan your visit in advance, ensures shorter wait times, and allows more efficient handling of individual cases.
When scheduling an appointment, please keep the following in mind:
- Check the menu on the left for requirements and information on how to schedule an appointment for each type of service.
- For Federal Benefits / Social Security applicants, please review carefully the section on Federal Benefits, before making an appointment.
- If you have already scheduled an appointment, you may cancel your appointment by clicking here or by sending an email to LimaACS@state.gov. If you must cancel, we ask that you do so at least 24 hours prior to the start of your scheduled appointment. There is no charge for making or canceling an appointment.
- You may need several services on the same visit to the Consular Section. So that we may better serve you, please make a separate appointment for each individual service.
- Please arrive 15 minutes before your scheduled appointment. The scheduled appointment will automatically be cancelled for anyone arriving late. You will be required to schedule a new appointment via our website.
- Be sure to print the confirmation
screen and bring the page with you to your appointment.
American Citizen Services and Federal Benefits/Social Security Inquiries
If you are a U.S. citizen with a life or death emergency, please call our hotline at:  (51-1) 618-2000. An embassy duty officer is available 24 hours a day, 7 days a week. Please note that passports can only be replaced during office hours.
General inquiries about non-emergency American Citizen Services can be sent to LimaACS@state.gov. You may also email us at LimaACS@state.gov for general federal benefits inquiries and for appointments for a Federal Benefits/Social Security service. Federal Benefits information can be found on the Social Security Administration website and on our Social Security information webpage.
Telephone inquiry hours for non-emergency American Citizen Services or Federal Benefits/Social Security questions are from 2:30 p.m. to 4:00 p.m., Monday through Friday, except U.S. and Peruvian holidays and the second and last Wednesday of every month. Telephone:  (51-1) 618-2000.
Please note that American Citizen Services staff are prohibited from responding to visa-related inquiries. Be advised that, per U.S. law, your status as a U.S. citizen does not entitle you to demand a visa for a non-U.S. citizen. Visa applications are vetted through the designated office. All visa-related inquiries should be directed to the Visas Unit.
If you are a U.S. Citizen in Peru with an emergency, you can call our hotline at  (51-1) 618-2000.
Embassy Address in Lima
Avenida Encalada, Cuadra 17
Monterrico - Surco, Lima, Peru
Phone:  (51-1) 618-2000
Fax:  (51-1) 618-2724
Cusco Consular Agency Contact Information
Avenida Pardo 845
Phone:  (51) (084) 231-474
Mobile:  (51) 984-621-369
Fax:  (51) (084) 245-102
Office hours: Monday to Friday, from 9 a.m. to 3 p.m.
The consular agent is available 24 hours a day, 7 days a week, for emergency assistance in Cusco or the surrounding area. Additionally, the Cusco consular agent can accept passport applications and applications for Consular Reports of Birth Abroad during normal business hours. Please note that personal interviews with the Embassy in Lima may be requested upon receipt of these applications. The consular agent cannot provide travelers with emergency passports, but can assist in coordinating with the Embassy. Please call first to schedule an appointment.
SCAM - Arrested in Peru
- If you have been contacted to send money to a loved on in Peru, please see the link below first! Criminals commonly attempt to scam money from travelers' family members by posing as the traveler and claiming to be in trouble. To learn more about this scam, please see the Department of State Fraud Warning.